Legal

Privacy policy

Last updated: November 8, 2026

fixtext is a writing assistant made by S9 Systems, based in Montreal, Quebec, Canada ("S9 Systems", "we", "us"). This policy explains what information fixtext collects, why, where it goes, how long we keep it, and the choices and rights you have. It applies to the fixtext Android app, the fixtext Chrome add-on, the fixtext Mac app and this website.

The short version

• fixtext only sends your text to be checked when you ask it to, or, in Gmail on Chrome, while you're writing an email.
• We don't store the text you write. It's checked and then thrown away.
• We don't sell your information, show ads, or use your writing to train AI.
• You can ask us to delete everything we have about you at any time.

1. What we collect and why

The text you ask fixtext to check. To suggest fixes or rewrites, fixtext sends the text you're writing to our server, which passes it to an AI service (see section 3) and sends back the suggestions.

• Android app: only when you tap the fixtext button. It sends the text in the box you're typing in.
• Chrome add-on: in Gmail, when you're writing or replying to an email. It sends the email you're writing (not your signature or the earlier messages quoted below it). Emails you're only reading are never sent. On other websites, only if you switch on "Other websites" in fixtext's settings. Then it sends the text in the box you're writing in, when you click fixtext or press the shortcut (or as you type, if you turn that on too). Password, card-number and code boxes are never sent.
• Mac app: only when you press the fixtext shortcut or click fixtext. It sends the text you selected or are writing.

We do not store or log this text. Once the suggestions are sent back to you, it's gone from our server.

Your account. Your name or a nickname, your email address if we sent you an invite, and a personal key that lets your apps use fixtext. We keep a scrambled (hashed) copy of your key, not the key itself. Your apps store the key on your own device.

Words and fixes you save. If you tell fixtext to always accept a word (like a name) or always fix something a certain way, we save that so fixtext remembers it for you.

Usage counts. To see whether fixtext is working well, we count what each person does each day: for example, how many checks, which rewrite styles, and how many suggestions were kept, skipped or undone, which app was used (phone, Chrome or Mac), and how much text was sent to the AI (its length, to work out what fixtext costs to run). These are numbers only. They never include what you wrote.

Feedback. If you tap thumbs up or down, or send feedback, we save that and whatever you type in the feedback box, so we can read it and improve fixtext.

Technical information. Like any website, our hosting provider sees basic connection information, such as your IP address and browser type, to deliver the service and protect it from abuse. We don't use it to track you.

We don't use cookies for advertising or tracking, and fixtext contains no ads or third-party trackers.

2. Android Accessibility permission

On Android, fixtext uses the Accessibility permission, which you switch on yourself. It's the only way Android lets an app show the fixtext button over other apps and read and replace the text in the box you're typing in. fixtext only reads that text when you tap the button. It does not collect what is on your screen, record your typing, or read passwords (Android hides what you type in password fields). You can switch it off any time in your phone's Accessibility settings.

3. Who else handles your information

We share information only with the companies that run parts of fixtext for us, and only what they need:

• Anthropic (United States) provides the Claude AI that checks your text. Under its commercial terms, Anthropic does not use this text to train its AI models. It may keep it for a limited time for safety and abuse monitoring, then delete it.
• Cloudflare (United States, with servers worldwide) hosts our server and stores your account, saved words, usage counts and feedback.
• Resend (United States) sends our emails, such as your invite. It receives your name and email address.

This means your information is processed outside Quebec and Canada, mainly in the United States, where the law may give different protections. We chose these providers because they offer strong security and contractual privacy protections.

We never sell or rent your information, and we don't share it for advertising. We may disclose information if the law requires it, for example a valid court order.

4. How long we keep it

• The text you check: not kept.
• Account, saved words and fixes, usage counts and feedback: kept while your account is open. If you close your account or ask us to delete your information, we delete it within 30 days.

5. Your rights and choices

You can ask us to:

• tell you what information we have about you and give you a copy;
• correct it;
• delete it, or close your account.

Email support@s9systems.com from the address we know you by, or tell us in the app's Feedback box. We'll reply within 30 days. We won't treat you differently for using these rights. You can also stop using fixtext at any time by uninstalling the app or add-on.

In Quebec and the rest of Canada, you have these rights under Quebec's privacy law (Act respecting the protection of personal information in the private sector) and Canada's federal privacy law (PIPEDA). If you're not satisfied with our answer, you can complain to the Commission d'accès à l'information du Québec or the Office of the Privacy Commissioner of Canada.

In the United States, depending on your state (for example California), you may have rights to know, access, correct and delete your information. We don't sell or "share" personal information as those laws define it, and we don't use it for targeted advertising.

6. Security

All connections to fixtext are encrypted (HTTPS). Keys are stored scrambled, access to our systems is limited to the people who run fixtext, and we don't keep the text you write. No system is perfectly secure, but if something ever went wrong that put your information at risk, we would tell you and the authorities as the law requires.

7. Children

fixtext isn't meant for children under 14, and we don't knowingly collect information from them. If you think a child has given us information, contact us and we'll delete it.

8. Changes to this policy

If we change this policy, we'll update the date at the top. If a change is important, we'll tell you in the app or by email before it takes effect.

9. Contact

The person responsible for protecting personal information at S9 Systems can be reached at support@s9systems.com. S9 Systems, Montreal, Quebec, Canada.